Facility managers are always thinking about their valet operation. Especially when they aren’t onsite and can’t see what’s happening. Its an anxiety-inducing position when your valet team is responsible for what could be hundreds of vehicles.

Now, imagine a different scenario – one that allows an easy smartphone log-in to show a full valet dashboard with up-to-the-minute reporting data for each location. It’s a picture that shows all valet staff in uniform and on-time, along with occupancy reports from the current and previous day, current garage availability and real-time retrieval times.

This isn’t some scenario in the distant future. It’s available today and it’s all possible through SP+’s latest solution called Insight Valet.

“Insight Valet is a complete valet innovation. It’s accessible from anywhere, on any platform, helps operators and provides a frictionless customer experience,” said Pedro Chevalier, Vice President of Sales and Operations, “It’s the type of solution that’s easily implemented and sees immediate operational results.”

Manage Valet operation from any location, at any time, from anywhere.

The SP+ Insight Valet System is a web-based solution that helps manage an entire valet operation and provides a complete, current overview at any time. Operational dashboards provide a real-time look into many data points like retrieval times, pending pickups, garage availability, associates working, vehicles expected to return and more.

For managers, it provides immediate access to their operation, revenue tracking and detailed reporting for one or multiple locations. And for those parking at the facility, Insight Valet offers a more convenient valet experience with a text-ahead feature, ticketless transactions, vehicle-status reports, quicker retrieval times and mobile or card payments.

The web-based solution makes accessing data easy through a browser and it’s platform agnostic (Android, Windows, MacOS, iOS, Linux, etc). This means any browser-enabled device can access Insight Valet at anytime from anywhere you have a data connection.

“Insight Valet is a powerful system that’s innovative, easy-to-use and adaptable to the valet operation. I have been using it for 5 years, the reports are very detailed, what I love the most is that it can be run from any device that can make an internet connection, allowing me to access and run the valet operation from anywhere I am,” said Dante Burgos, Director of Parking South Florida.

Operational Efficiency from The Cloud.

When the entire operation is reported and stored in the cloud through a variety of web-based, mobile devices (tablets & phones), information is quickly uploaded and available to anyone who needs it. Centralizing this data alone creates a tremendous amount of efficiency.

Other System features help simplify and manage many other operational facets like revenue control, reporting, timekeeping, payroll, vehicle movements, claim information and more.

“The system has all the capabilities of the big competitors out there, car requests through texts, QR codes, etc. All of our locations’ departments whether they are guest services, F&B, bellman, call centers can make requests internally. Instead of using phones we utilize the Insight Valet System to send car or front-of-house requests. It’s a great tool as the requests are documented and acknowledged,” said Greg Busch, Regional Hospitality Manager West Coast for SP+.

Simplifying Staff Management

One of the most unique features of Insight Valet is the clock-in/clock-out facial recognition feature for valet staff. This feature allows property managers to check on the actual presence of staff and see if they are in uniform. It also lets managers know if the staff is arriving on time.

Another revenue control feature is the overtime alert. Managers receive emails every week alerting to a valet’s approaching overtime—which allows for more dynamic use of staff without paying the price for unnecessary and costly overtime.

Cost Leader

The Insight Valet System is the lowest-cost solution on the market, both in terms of hardware and monthly maintenance fees. SP+ can implement the Insight Valet System and complete training in 10 days. And the initial investment is low because it only requires an internet connection and a tablet or PC.

“What we’ve seen so far in the field has been amazing. We’re seeing results and improvements that are quantifiable,” said Busch, “It’s exactly the type of innovation that is helping our clients and the end customer. We’re already excited about what’s coming in the next release.”

To find out more about Insight Valet, contact Noel Garcia, Senior Manager, Technology Integration Group ngarcialopez@spplus.com.